Collection: Les métiers du tourisme (in Fench only)
The collection Les métiers du tourisme sheds more light on the world's largest economic sector and is focused on those who wish to train, or complete their training, or work in what the Anglo-Saxons call "The Hospitality Industry".
This name reinforces the notion of hospitality and places it at the core of our profession.
It draws attention to the fact that the client’s place is at the centre of any organisation, whether private or public.
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Hôtellerie de luxe - Luxury Hotel segment Productivity, quality, profitability What is the perception of productivity in luxury hotel industry? To answer this question, the authors have analysed the elements which have been considered relevant by the industry's leaders and have built the P-Q-R model (productivité-qualité-profitability). Preface by Gulglielmo Brentel The authors: 2009 Edition | 152 pages | 20,00 € (informative price) |
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L'industrie de l'accueil - Hospitality industry Environment and management This book gives a global presentation of the hospitality industry and brings a conceptual view on a changing economic field depending on tourism evolution in general and on new consumer behaviours. Preface by Gilles Honegger The authors: 2008 Edition | 200 pages | 24,50 € |
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