IT benchmarking at property level

IT benchmarking at property level - Europe, Africa & Middle East, EAME

This is the first report of its kind that provides benchmarks for the hotel sector on comparative IT spending.

Supported, and funded, by the CIOs of the major European hotel companies, this report by Dr Prof Hilary Murphy of Lausanne Hospitality Research at Ecole Hoteliere de Lausanne will provide a first view of property level IT expenditure. Over 400 properties responded to this independent study (265 used for this report) and it contains key metrics and analyses resulting from the data supplied from midscale and upscale property level throughout EAME.

Download:

H.MURPHY_IT Benchmark Report.pdf 751.87 kB

Hilary Catherine MURPHY, PhD, Professor and Researcher

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Research report

IT benchmarking at property level

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